Returns & Refunds Policy

At inkPost, we stand behind the quality of our products with a 10-Year Guarantee. If you experience any issue with your order, we’re here to help — even years after your purchase.

Faulty or Unsatisfactory Items

If a product is faulty or not performing as expected, we will offer a replacement, store credit, or refund at the original purchase price. Refunds are available within 180 days of the original purchase date. After 180 days, we will gladly provide a replacement or store credit instead.

Items Ordered in Error

Items ordered in error may be returned if they are unused, in pristine condition, and suitable for resale. For these non-faulty returns, the customer is responsible for the cost of return postage.

All returns must be authorised in advance. Please contact us to obtain a Returns Authorisation Number before sending anything back. Unauthorised returns may not be processed.

We recommend obtaining a free Certificate of Posting from your local Post Office as proof of return.

Used or Damaged Cartridges

Printer cartridges often contain microchips that record ink usage. If a cartridge has been used, tampered with, or does not exhibit the reported fault, it may not qualify for a refund or replacement.

Before requesting support, please try your printer’s built-in cleaning function — this often resolves print quality issues.

Damaged in Transit

If your order arrives damaged, please keep all original packaging and contact us immediately with photos and a description of the issue. We’ll arrange a replacement or refund promptly.

Processing Time

We aim to process all returns and refunds within 7 working days of receiving the returned items at our warehouse.

This policy does not affect your statutory rights.

Last updated: October 2025